The Light of Empathy

The Light of Empathy

I, like many people, take my own talents for granted. There are many things I can do, and when I want to do them, I just do them and they are done. These are therefore not a big deal to me.

On the other hand, to someone who is unable to do them, they are a big deal. I work at The Home Depot. It is my job to help people. I help people everyday, but sometimes I get an opportunity to change or improve someone’s life.

A few days ago I met a lady who was recently widowed. Her name was Shirley. She came in and asked if Home Depot could install two light fixtures for her. She had already purchased them from a mail order catalog and showed me the pictures she cut out of her magazine. The truth is that our district is one of few that to don’t install lights or fans. I explained this to her and apologized. I asked if she knew anyone else who could help her. This is when everything changed for me.

She said her husband used to do all these things. She went on to say she had called seven different electricians and no one returned her call. She did not even have a power source where the lights were to be installed because her apartment complex would not allow this. She accepted this and decided she was content to have them hung just for decorations.

When people are asked questions, it is just a reflex to simply answer them. Many people in retail believe their purpose to be just that. I suppose they are not wrong. However, I did not hear a question for which I was to  provide an answer. I saw a poor defeated lady who just wanted to improve her surroundings and all it would take was someone willing to care enough about her.

Home Depot does not generally make a practice of going to customer homes to do this kind of thing. Particularly not when it for something they did not buy from us. I wanted to see a good ending for her, and so I asked for her phone number and told her I would call her in an hour. I said, “Shirley I am going to figure this out for you. Go home and wait for my call.”

I got permission from a manager to leave work early and go to her home and take care of this for her. When I called Shirley and told her of this she did not believe me at first. She was overjoyed and could not believe this was going to happen the same day we spoke of it. She asked me how much I charged. I laughed and said “nothing”. She cried and said “Thank you so much”.

I got to her home and put up the lights, but kept thinking how much better it would be if the lights were to work. When I got finished, I asked her to come by the store the next day because I had an idea for how to make the lights work.

The next morning as soon as i got to work, I took two regular light bulbs and glued a battery powered LED light to them. When she came in they were finished. She remarked that this never would have occurred to her. She said,”Tom you are an amazing brilliant man”. To which I replied, “Yes ma’am I really am. How astute of you to see that”. She laughed. She then cried and hugged me and then I cried. She could not have been happier. Sadly my job with her, was done.

I think how tragic it would have been if she had gone to another store or spoke with another associate. I count myself lucky was the person she asked. it is sad to imagine her walking out of the store no better off than she went in. I take great pride in having a job at a company that celebrates this type of initiative and allows me to make this opportunity into a reality.

It doesn’t happen everyday or even every month. Sometimes when I think the things I do are not important or that they don’t matter, I think back to some of the Shirleys or Edies I have encountered. It is then I am fully aware why I do what I do.

I am Tom Nardone, and you are welcome.

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Laurie Dupar & Tom Nardone Coaching and Binge Watching

Episode 65

 

Laurie Dupar & Tom Nardone Coaching and Binge Watching

Yes! Laurie Dupar at great potential risk to her career and credibility graced The Tom Nardone Show to discuss Coaching and ADHD, but also a whole lot more.

Laurie Dupar has been an ADHD Coach for many years at Coaching for ADHD and has recently started an ADHD Coach training at The International ADHD Coach Training Center.

This was a fantastic episode and I would like to personally thank Laurie for being so forthcoming in sharing parts of her personal life that she has never shared before. Hear it first on The Tom Nardone Show.

Reach Laurie on

Facebook Coaching for ADHD Page

Twitter @lauriedupar
Source: TTNS

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Ep 62 – Interviewed by Laurie Dupar (apparently we are experts)

Interview With Laurie Dupar (apparently we are experts)

Laurie Dupar interviewed Yvonne and I for the 2016 ADHD Tele-Summit. Just in case you missed it never fear for Laurie after very little begging has allowed us to share our portion with you.

There will be a 2017 ADHD Tele-Summit next year and we have been pre-invited so I will expect all of you to be there.

Please enjoy this encore presentation of Tom and Yvonne Nardone with Laurie Dupar.
Source: The Tom Nardone Show

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Household Hacks and Tips

Tom and Yvonne Discuss Household hacks and tips to make things more fun or easy

Source: TTNS

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Friends and Family Can Be Inconvenient

There are many days in our life where we are randomly called to action and there are some that happen on the same day every year. Yvonne and I discuss these days and the circumstances that surround them and why they suck so bad.

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A Stop Sign for Edie

2016-05-01 16.21.07I am Tom Nardone. I work at the Home Depot in the electrical dept. Having been there for 17 years, I have a wide array of skill sets and therefore I am one of the default people who are called upon to answer questions not known by some of the junior associates. You know because… I’m awesome.

Near the beginning of April I was called to the front of the store and asked to speak with a lady named Betty. She explained to me that the girl she was with, was her grand-daughter and her name was Edie.

They were out looking for a stop-sign because Edie desired to have one hanging on the wall in her room. I explained to her we did not carry them and was not sure where they could get this anywhere else.

I noticed that this made Edie upset and I could tell from her movements and mannerisms she was Autistic. Home Depot is, and has been for years very involved in “Autism Awareness”. This was the beginning of April which is Autism Awareness month so I decided I would take a project upon myself and make a difference in the life of another. I asked Edie, “Edie what if I was to make a stop sign for you?” she smiled very big and I was sure I would figure out how to do this for her.2016-05-01 16.21.21

I wanted to make the sign very big. It was 4 feet square and the first thing I did was to cut out the octagon. This was a challenge but I got it done because you know, Tom Nardone.

I painted it red but I was unsure at my ability to properly write out the letters. I enlisted the help of a coworker who runs the flooring dept. She got the letters traced out and began to paint them.

I tried to get in touch with Betty (Edie’s grandmother) but no matter how many times I called I was unsuccessful. I told Chris don’t worry about finishing because I had not heard back from her in a few days and I was not sure I would. A week went by then two and I had all but given up on it. I stored the unfinished sign and put it out of my head. I was very disappointed. I thought maybe she did not really want it and seeing my excitement, she just could not bring herself to tell me so.

2016-05-01 16.20.55Then quite unexpectedly today on the first of May she came back to enquire about it. I told her I would have it done by 4 o’clock and to come back.

I managed to finish the letters and the trim and it was ready.

Edie showed up with her parents and was so excited she kept asking if she could see it. I took her and her parents and her sister to the back of the store and asked them to wait while I went to get her brand new stop sign, and brought it out and put it in front of her. The look on her face was worth it all. She was so excited she seemed not to know how to behave. She agreed to have her picture taken with me. That was my favorite part.

I suppose no one would have thought any less of me if I had a month ago simply explained that I did not know where to find a stop sign. If I had simply asked them to check the internet which is quickly becoming the most common answer when people don’t know where to get things.

File May 01, 5 10 56 PM

Rarely in our lives do opportunities present themselves and just as rare are our ability to see them as such. I am unaware of how many I have missed, but I am quite aware of those I have seized.

Edie is a lovely girl and I do not see as a seized opportunity, but I do see the both of us as the beneficiaries of an opportunity not lost.

I am Tom Nardone, and you are welcome.

1400You can Listen to The Tom Nardone Show on Itunes or at thetomnardoneshow.com

contact me on Facebook or twitter

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Episode 49 The Game Has Changed

With Yvonne’s new Job come new responsibilities for Tom. In this episode. Tom requires Yvonne to spell out the things she will now require of Tom around the house.


Check out this episode!

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The Christmas Show

Today marks the end of our first year with the Tom Nardone Show. Yvonne and I discuss likes and dislikes about Christmas , our memories and revisit our favorite show memory. Thanks to all our listeners you are all amazing people.

Check out this episode!

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Tom on, Outdoor living

Presented by The Tom Nardone Show

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The Best of Tom Nardone Vol 1

Jun 2, 2015

This is a compilation of shows I have Done with Justine Ruotolo on the Miss ADD Show. Justine was one of the people whio encouraged me and I am forever in her debt. I think this is a fantastic compilation.

 

 

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